What do the symbols ‘perfect', ‘great’ and ‘good’ mean?

We rate every single item according to our system of perfect, great and good. This means that you are able to judge the condition of an item before you buy it.

We use our stringent Quality Criteria to carefully select items. We don't tend to sell items that don't fit one of these categories unless there is minimal damage and the item is irresistible.

How Do I Know What Size to Buy?

We do our best to include as much information as possible about every item including the size variations typical of certain brands and noticeable with certain items. We have included a size chart available to view at all times when browsing in the shop to assist you in the European sizes which tend to be formulated by the height of child rather than the age. Other designers may size their items as small, medium and large so again we have listed these items within the correct age bracket for your ease and convenience.

Do I need to register as a member to buy from the site?

If you wish to simply buy from Eco-Fashion Rocks you don't need an account with us, simply browse the store and checkout as usual. If you do choose to register and become a member, not only can you track your orders, you will also be subscribing to our e-newsletter facility and be updated from time to time with information on our service and future offers.

Is it safe to order online?

Yes, it’s 100% safe. Eco-Fashion Rocks does not store any payment information as all transactions are handled through Sage Pay, a secure server that protects all your private information by encryption coding behind what is known as a Secure Socket Layer or SSL. This allows you to make secure purchases without revealing your credit card number or financial information. Eco-Fashion Rocks Ltd does not have access to customers credit card details.

Please see our Privacy Policy for further information.

What payment methods do you accept?

Although you browse the shopping pages in either British pounds, Euros or Dollars and you can purchase from anywhere in the world payments are to be made in sterling only. You can use Mastercard, Switch/Maestro, Solo Visa and Visa Electron debit cards and the process will be handled securely by Sage Pay. You are not required to register to use this service but we recommend opening an account with us if you want to track your order, we will guide you through the process at checkout.

When you place your order online your billing address must be verified through the Sage Pay (Lloyds) Address Verification system (AVS) and your credit card security value must match (CV2)

This AVS and CS2 system is provided by Sage Pay (Lloyds) and is UK standard system which online retailers use to authenticate its customers details. Although your transaction ‘may’ authorise if either your AVS and CV2 values do not match, we will not process your order further and you will be contacted by a member of staff here at Eco-Fashion Rocks; this will be by email and you will need to contact your bank to rectify any data issues the National database holds about you

If both your AVS and CV2 values do not match we will not be able to process your order further and your order will be cancelled from our end and an email sent to verify this cancellation

Do I have to pay VAT?

Some items are not subject to VAT in England, this applies to children’s clothing, children’s shoes and books so you will not incur any additional VAT costs on any purchase made though ecofashionrocks.com.

Is there a delivery charge?

Eco-Fashion Rocks charges a flat postage and packing rate of £3.95 per order & FREE DELIVERY for orders over £100. This applies to packages under 1kg and UK mainland addresses only. Customers in the Scottish Islands, Northern Ireland, Isle of Wight, Isles of Scilly, Isle of Man and the Channel Islands are advised to contact us for post and packing charges. Likewise orders outside the UK are also subject to incurring additional postage costs.

What if I Give You The Wrong Address?

We are unable to change your delivery address under any circumstances. This is for the safety of our customers and to prevent fraud.

How Do I know you’ve received My Order?

We will send you an email confirmation of each order. You should receive the email within 10 minutes of ordering, however if the email address is entered incorrectly then you will not receive this message. Please contact us by email if you do not receive this email confirmation of your order.

When will I receive my order?

Once you have placed your order it will be processed within 3 working days, and will be dispatched within 3 working days of clearance of your payment. A working day is any day other than weekends and bank/public holidays.

Your parcel will be sent by Royal Mail 1st Class Service which aims to deliver within 1-3 working days. However, if your parcel weighs more than 1kg it will be sent by Standard Parcels Service which aims to deliver within 3-5 working days.

Please note international orders may take a little longer to reach you & are dependent on the efficiency of your postal service. Please contact us if you have not received your parcel within 10 working days. Regrettably we cannot process orders to the United States.

We will notify you by email when your order has been dispatched and a receipt of payment (invoice) will be enclosed with all goods purchased.

My order has arrived with a pre-addressed mail out bag. Why is this?

Orders are dispatched with bio-degradable mailing bags so if you have any items to sell simply use the pre-addressed bag and send your items back to us in the post *. When the mailing bag is finally disposed of it will completely degrade within 3-6 months. Please obtain proof of postage for each parcel you send as we cannot be held responsible for items lost in the post.

* With your completed Sellers Form

What can I do if I want to return an item?

We make every effort to describe all the items as accurately as possible, however due to the large volumes of items we deal with there may be very rare occasions that a defect may go un-noticed. If this does happen, please contact us within 7 days of receipt and we will either exchange the item or offer you a full refund including any initial postal costs.

Please read our full returns policy before placing your order.

If you intend to return an item please contact us at returns@ecofashionrocks.com for a reference number. Our full returns policy can be found in our Terms & Conditions

I have some items to sell. How do I know what you do and don't accept?

We only accept children’s clothes (0-6 years) that are in immaculate condition and from made to last brands. We will notify you in our Quality Criteria section if we have limited availability for certain brands so it is advisable to check before you send us a new package. Please see our Quality Criteria.

How do I open an account?

If you wish to sell items you will need an account. Registration is fast and free. Register now

What do I do if I forget my password?

Enter your Email address into the login box and click to login. Follow the forgotten password link.

When selling items how do I know how much I will receive?

Once a package has been received you will automatically receive an email issuing you with a unique sellers reference number and an itemized list of the garments you wish to sell and their listed price. You will receive 40% of the item value listed on every sale. We do have a Price Guide that is exactly that, just a guide. If your items are of exceptional quality or a highly desirable brand they will attract a premium and this will be reflected in the listed price. ecofashionrocks.com’s decision on pricing is final and non negotiable.

How do I submit items that I'd like to sell?

Consult the Quality Criteria and inspect items thoroughly. Then check out our Terms & Conditions which you will need to agree to prior to any item being featured, email your sellers form to info@ecofashionrocks.com & package up your items, not forgetting to include the your name & address. Easy to download & email, the Sellers Form is essential as it is our way of identifying the parcel and enabling us to pay you once your items have sold. Finally post your parcel or contact us for local pick up.

What's the purpose of the Sellers Form. Is it essential?

Easy to download & email, the Sellers Form is essential as it allows you to agree to our terms & conditions as a legal formality and it is our way of identifying the parcel and enabling us to pay you for your items.

What happens if you decline any of my items?

In the event of items not being accepted you can choose to have them returned to you (we will deduct the actual cost of postage from the payment issued) or we will donate them to a nominated charity. Please indicate clearly on your Sellers Form which option you would prefer.

Once I've submitted items for sale how long will they be featured?

Each item will be featured at the agreed price for a period of 4 months. If the item hasn’t sold it will then be reduced by a further 20% and put into the Sale basket where it will stay for another month. If the item hasn’t sold after a 5 month period it will be returned to you (we will deduct the cost of postage from any payments issued), or donated to a chosen charity if you requested this option on the sellers form

Until sold all items belong to you and can be returned at any time, should you wish to cancel the agreement early 1 months written notice of termination will be required. Any related postal costs will have to be paid by you.

Once an item has sold how long will it take for you to pay me?

Items will be sold individually or in outfits; you will receive payment 1 month after the item(s) have sold as this will allow time for the 7 day cooling off period to expire, the buyer to make payment in full and to allow for any returns.

All payments are made once a month at the beginning of every month & will show as Eco Fashion Rocks on your bank statement.

It is your responsibility to ensure that we are in possession of your correct bank account details to allow payment to be sent. Eco-Fashion Rocks does not store this information and once all payments have been made all details are securely destroyed.

How long will it take to process the items for sale once in receipt?

Clothes will be photographed and uploaded to the website at our earliest opportunity. Once we have received your package and checked the items against our quality criteria, we process the information on the sellers form and send you an email with the list of items you wish to sell and their featured price. Once you have agreed to the price listings your items will go live. Items are insured while in the care of Eco-Fashion Rocks.

How do you protect my personal information?

We are committed to protecting your personal information, please see our Privacy Policy.

How do I make a complaint?

We are confident that our customers will be delighted with their purchases. In the unlikely event of a problem then please contact us in the first instance at info@ecofashionrocks.com